At Highland Miracle, we pride ourselves on customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return/refund policy to make the process as convenient as possible.
1. Returns Eligibility
• Our return policy applies to all products purchased directly from Highland Miracle.
• Returns are accepted within 30 days from the date of delivery.
• To be eligible for a refund, items must be unopened, unused, undamaged, and in their original packaging, unless received damaged or defective.
• Due to hygiene reasons, opened items cannot be returned or refunded.
2. Return Process
• To initiate a return, please contact us at highlandmiracle@gmail.com or 07451999365 within the specified return period.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process.
3. Refunds and Exchanges
• Refunds: Once we receive and inspect the returned item(s), we will process a refund to your original payment method within 5–10 days.
• Exchanges: If you prefer an exchange, please let us know when contacting customer service. Exchanges are subject to availability.
• Please note: Refunds may take additional time to appear on your statement depending on your bank or card provider.
4. Damaged or Defective Items
• If your order arrives damaged or defective, contact us immediately at highlandmiracle@gmail.com or 07451999365.
• We may request photographic evidence to help us assess the issue.
• Upon verification, we will provide a replacement or refund.
5. Return Shipping
• Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of items.
• Original shipping charges (if applicable) are non-refundable.
