Highland Miracle – Privacy & Cookies Policy

Last updated: 5th December 2025
 

Highland Miracle (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy & Cookies Policy explains what data we collect, how we use it, and your rights under UK data protection laws (UK GDPR and the Data Protection Act 2018).

Business Owner: Pranisa Thananchai
Business Name: Highland Miracle
Email: pranisa999@outlook.com

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1. Information We Collect

We collect personal information in the following ways:

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1.1 When You Make a Purchase in Our Online Shop (Wix Store)

Through the Wix platform, we may collect:

• Name

• Email address

• Billing address

• Shipping address

• Phone number (optional)

• Payment information (handled securely by Wix or third-party payment providers; we do not store card details)

• Order details and purchase history

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1.2 When You Submit an Enquiry Form

If you contact us via the enquiry form, we may collect:

• Name

• Email address

• Phone number (optional)

• Any message or information you include in your enquiry

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1.3 Automatically Collected Data (Wix)

Wix automatically collects technical data such as:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on the site

• Cookies (see section 6)

This information helps improve website performance and user experience.

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2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Process Orders

• Fulfilling and delivering your purchases

• Communicating about your order

• Providing customer support

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2.2 To Respond to Enquiries

• Replying to your messages

• Providing information or assistance

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2.3 To Improve Our Website & Services

• Analysing user behaviour

• Monitoring website performance

• Enhancing the customer experience

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2.4 Legal & Administrative Purposes

• Keeping records for tax/audit purposes

• Preventing fraud

• Complying with legal obligations

We do not sell or rent your personal data to third parties.

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3. How Your Data Is Stored

Highland Miracle uses Wix, which hosts and stores your personal data on secure servers.

Wix complies with industry-standard data protection and security certifications.
More details can be found in the Wix Privacy Policy and Data Processing Agreement.

We will retain your data only for as long as necessary to fulfil the purposes outlined above, or to meet legal obligations (e.g., tax records kept for 6 years).

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4. Sharing Your Information

We only share your data with trusted third parties when necessary:

• Wix (website hosting, forms, shop infrastructure)

• Payment processors (e.g., Wix Payments, PayPal)

• Shipping/courier providers

• Legal or regulatory authorities, if required by law

Each third party only receives the information needed to perform their service.

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5. Your Rights

You have the following rights regarding your personal data:

• Right to access – request copies of your data

• Right to rectification – correct inaccurate or incomplete information

• Right to erasure – request deletion of your data (in certain circumstances)

• Right to restrict processing

• Right to object to certain uses

• Right to data portability (request data in a transferable format)

To exercise any of these rights, contact:
pranisa999@outlook.com

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6. Cookies Policy

Our website uses cookies, including those placed by Wix, to:

• Enable website functionality

• Analyse site traffic and performance

• Personalise your shopping experience

• Support security and fraud prevention

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Types of Cookies Used

• Essential cookies – required for site operation (checkout, login, etc.)

• Analytics cookies – track performance and usage statistics

• Functional cookies – remember preferences

• Marketing cookies – support advertising features (if used)

You can manage or disable cookies in your browser settings. Please be aware this may affect site functionality.

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7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

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8. Contact Information

If you have any questions about this Privacy & Cookies Policy or your data, please contact:

Pranisa Thananchai
Email: pranisa999@outlook.com